Switch to Jera IT · Scotland’s IT Partner
We understand that switching IT provider can feel daunting. The fear of disruption, downtime, and the hassle of moving systems keeps many businesses stuck with poor support for far too long. At Jera IT, we’ve built a switching process that removes every one of those fears — and backs it with a 90-day promise.
Is it time to switch?
Just 10 minutes a day spent dealing with recurring IT issues costs your business over 40 hours a year — that’s a full working week. If any of these sound familiar, it’s time for a conversation.
We’re so confident you’ll see the difference with Jera IT that we back every new client relationship with an unconditional guarantee.
If you’re not completely satisfied in your first 90 days, we’ll help you move a new provider and pay for your first month with them. No awkward conversations. No admin fees. No small print.
We offer this because we know what good IT support looks and feels like. We know what it means to have a named account manager who picks up the phone, a written roadmap that actually gets followed, and a team that solves problems before they become crises. Once you experience it, you won’t want to go back.
How it works
We’ve onboarded dozens of Scottish businesses. Our process is designed around one objective: keeping your business running smoothly throughout the entire transition — and delivering immediate improvement from day one.
A straight-talking 30-minute conversation with Ally. We listen to what's not working, review your current situation, and give you an honest picture of what switching would involve — timeline, cost, and what changes from day one. No pressure, no pitch.
We assess your full technology estate — infrastructure, software, security posture, Microsoft environment, contracts and licences. We identify what's working, what isn't, and what's been missed. You get a clear picture most businesses have never had.
This is the part most businesses dread. We take it off your hands entirely. We deal with your incumbent provider, coordinate the technical handover, and ensure continuity throughout. You don't have to make a single awkward call.
You go live with Jera IT on a date that suits you. Your named account manager is in place from day one. Your IT maturity assessment is complete. Your first technology roadmap lands within 30 days. This is where the difference starts to show.
The Jera service desk difference
Most IT providers measure success by how many tickets they close. We measure it by how few you need to raise. Here’s what your team will notice from the moment you switch.
How we compare
Use this honestly. If your current provider ticks fewer than half these boxes, you already know the answer.
| What you should be getting | Typical MSP | Jera IT ✓ |
|---|---|---|
| Named account manager who knows your business | ✗ Rotating helpdesk | ✓ Always |
| Same-day response guarantee | ⚠ SLA often unclear | ✓ Guaranteed |
| Written 12–24 month technology roadmap | ✗ Rarely provided | ✓ Every client, every year |
| IT maturity assessment on onboarding | ✗ Not standard | ✓ Unique to Jera |
| Structured cyber security framework | ✗ Ad-hoc at best | ✓ Assess · Harden · Monitor · Review |
| AI adoption programme with measurable OI scoring | ✗ Not offered | ✓ Unique to Jera |
| Scottish-based with onsite support across 3 cities | ⚠ Often remote-only | ✓ Edinburgh · Aberdeen · Glasgow |
| 90-day risk-free switching guarantee | ✗ Not offered | ✓ The Jera 90-Day Promise |
Hear from businesses who switched
“We didn’t think AI was something a rural business like ours could realistically use. Jera IT proved us wrong. They identified simple, practical ways to automate admin, improve reporting, and give us better visibility across the business. The impact was immediate. We’re saving time every week and making better decisions with the data we already had.”
Your switching team
When you switch to Jera IT, these are the people guiding you through every step — from first conversation to fully live.
Director
First Line Engineer
First Line Engineer
First Line Engineer
Common questions
Very little from you. We know how important your time is. Our proven process takes care of everything — including liaising with your current provider, managing the technical transition, and communicating with your team throughout. Most businesses tell us they were surprised by how little they had to do. We do the hard work. You just choose a start date.
Minimal during the switch. Significant afterwards. We communicate clearly with your team throughout the transition so nobody is caught off guard. Once live, the first thing most teams notice is that when they raise a support ticket, someone actually calls them back the same day. That’s usually when people realise what they were missing.
Your data is our first concern throughout any transition. We conduct a full data audit before migration begins, ensure your backup and recovery arrangements are solid throughout the process, and document every step of the handover. You retain full ownership and access at every point. Nothing moves without your explicit approval.
No — not if the process is planned properly. And we always plan it properly. We build a detailed transition plan before anything moves, schedule all migrations around your business hours, and test everything before going live. Our goal is for your team to start a Monday morning with Jera IT and not notice anything different — except that the response times are better.
Possibly sooner than you think. Many IT contracts have exit clauses, performance provisions, or notice periods that are shorter than clients realise. We’ll review your contract with you as part of the initial consultation — no obligation, no legal advice, just a clear read of your options. Even if you have time to run, we can plan the switch in advance so you’re ready to move the moment it expires.
That’s what the Jera 90-Day Promise is for. If you’re not completely satisfied in your first 90 days, we’ll help you move a new provider and pay for your first month with them. No awkward conversations. No admin fees. No small print.
These are the questions that reveal whether your current provider is genuinely managing your IT — or just keeping the lights on. If you get vague answers, deflection, or silence, that tells you something important.
We answer every single one of these for every Jera client, every quarter. That’s not a boast. It’s the standard.
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Start with a free 30-minute switching consultation. We’ll look honestly at your current setup, tell you what switching would involve, and give you a clear timeline from first conversation to fully live — with the 90-Day Promise protecting you every step of the way.
